Privacy policy

Last updated: 06 January 2025

DataFacilitator operates this store and website, including all related information, content, functionality, tools, products, and services, to provide you, the customer, with a carefully curated shopping experience (the “Services”). This Privacy Policy describes how we collect, use, and disclose your personal data when you visit or use the Services, make a purchase or other transaction, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described herein.

Personal Data We Collect or Process

When we use the term “personal data,” we mean information that identifies you or another individual or can reasonably be linked to you. Personal data does not include information that has been anonymized or aggregated so that it can no longer be used to identify you.

Depending on how you interact with the Services, where you live, and what is legally permitted or required, we may collect or process the following categories of personal data, including derived information:

  • Contact information, such as your name, address, billing address, shipping address, phone number, and email address.

  • Financial information, such as credit card or debit card details, bank account information, transaction data, payment method, payment confirmations, and other payment-related details.

  • Account information, such as usernames, passwords, security questions, preferences, and settings.

  • Transaction information, such as products you view, add to your cart, add to a wishlist, purchase, return, exchange, or cancel, and your prior transactions.

  • Communications with us, including information you provide when contacting us for customer support or other inquiries.

  • Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage data, such as how and when you access or interact with the Services.

Sources of Personal Data

We may collect personal data from the following sources:

  • Directly from you, for example when you create an account, use the Services, communicate with us, or otherwise provide personal data;

  • Automatically through the Services, including through your device when you use our website or services, and through cookies or similar technologies;

  • From service providers, when we engage them to perform services on our behalf or when they collect or process personal data for us;

  • From business partners or other third parties.

How We Use Your Personal Data

Depending on how you interact with us or use the Services, we may use your personal data for the following purposes:

Providing, Personalizing, and Improving the Services

We use personal data to deliver the Services, perform our contract with you, process payments, fulfill orders, manage accounts, remember preferences, handle returns or exchanges, arrange shipping, enable reviews, and improve and tailor the Services, including providing personalized recommendations.

Marketing and Advertising

We may use your personal data to send marketing, promotional, or advertising communications by email, SMS, or post, and to display advertisements for our products or services, including based on your prior interactions or purchases, where permitted by law.

Security and Fraud Prevention

We use personal data to verify accounts, provide secure payment and shopping experiences, detect, prevent, and investigate fraud or illegal activity, protect public safety, and safeguard our Services. You are responsible for maintaining the confidentiality of your account credentials.

Communication

We use your personal data to respond to inquiries, provide customer support, and maintain our business relationship with you.

Legal Compliance

We may use personal data to comply with applicable laws, respond to lawful requests from authorities, participate in legal proceedings, enforce our policies, or investigate potential violations of our terms.

How We Share Personal Data

We may share your personal data with third parties in the following circumstances, where lawful and necessary:

  • With service providers that perform services on our behalf, such as IT services, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping;

  • With business and marketing partners to provide marketing services or advertisements, subject to applicable law;

  • When you request or consent to the sharing of information with third parties, such as for product delivery or integrations;

  • With affiliated entities within our corporate group;

  • In connection with business transactions such as mergers, acquisitions, or insolvency proceedings;

  • To comply with legal obligations, enforce our policies, or protect the rights, property, or safety of our business, users, or others.

Third-Party Websites and Links

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy or security practices of such third parties. Any information you provide on third-party platforms may be visible to others and governed by their respective policies.

Children’s Data

The Services are not intended for use by children. We do not knowingly collect personal data from individuals under the age of 16. If you believe a child has provided personal data to us, please contact us so we can delete it.

Data Security and Retention

No security system is completely secure. We cannot guarantee absolute security of your data, and information transmitted to us may not always be secure in transit. We recommend not sending sensitive information through unsecured channels.

We retain personal data only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, or enforce agreements and policies.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data, including:

  • Right of access – request access to your personal data;

  • Right to deletion – request deletion of your personal data;

  • Right to correction – request correction of inaccurate data;

  • Right to data portability – request a copy of your data or transfer to a third party;

  • Managing communication preferences – opt out of promotional communications at any time.

If you reside in the United Kingdom or the European Economic Area, you may also have the right to object to or restrict processing and to withdraw consent where applicable.

We do not discriminate against individuals for exercising their rights. We may need to verify your identity before processing requests, as permitted by law.

Complaints

If you have concerns about how we process your personal data, please contact us using the details below. You may also lodge a complaint with your local data protection authority if applicable.

International Data Transfers

Your personal data may be transferred to, stored, or processed outside your country of residence. Where required, such transfers are safeguarded using recognized legal mechanisms, such as Standard Contractual Clauses or adequacy decisions.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operations. Updates will be posted on this page with a revised “Last updated” date.

Contact

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your rights, please contact us at:

Email: info@datafacilitator.nl
Phone: +31 6 84661414

For the purposes of applicable data protection laws, DataFacilitator is the data controller of your personal data.