Frequently asked questions

DataFacilitator is a self-service platform for teams anywhere in the world that need real, verified B2B business contact data for outbound sales, cold email, and growth. You buy credits, launch a search, and our system does the rest automatically — no manual requests, no waiting on a sales rep.

For every business: company name, full address, phone number, website and domain, business category, and — where we can find them on the business's own website — email address, a second phone number, VAT number, Chamber of Commerce / trade register number, and links to Facebook, LinkedIn, Twitter/X, Instagram, and YouTube.

Every result is enriched by actually visiting the business's own website (not just pulled from a directory), and duplicate listings are automatically detected and removed — matched by domain, or by company name plus phone/email when there's no website. You only get real, deduplicated businesses.

Sign up, buy credits, then fill in an industry, a country, and one or more cities (one per line). Submit it and the job runs automatically, searching every city you listed and combining the results into a single job — no manual steps on your end.

€1 = 100 credits, and 1 result costs 7 credits. Pick any amount from €5 — the more you buy, the bigger the bonus, up to +25% at €5,000 and beyond, with no cap on how much you can buy (see pricing above). No subscription and no hidden fees. Credits are charged live as each business is actually found, not a lump sum guessed upfront.

No minimum order and no fixed target count. Each search runs until it's covered every city you listed, or you run out of credits, whichever comes first.

It depends on how many cities you're searching, how many businesses turn up, and how many websites need visiting for enrichment — most searches finish within minutes. You can watch live progress (businesses found, duration, speed) on the job status page as it happens.

You buy credits via Stripe whenever you like, then spend them as searches run — 7 credits are deducted the moment each business is found. There's no separate per-search deposit or balance-due step, just a positive balance to get started.

Any result with no name, phone, email, or website at all is automatically removed from your results, and the 7 credits charged for it are refunded — you're never charged for a failed lookup.

No — all credit purchases are final, including credits you haven't used yet. If you load €1,000 and only spend €500, the remaining €500 isn't refundable in any form. The only exception is the automatic empty-result refund above, which isn't something you request — it just happens on its own. Because purchases are final, it's smart to start with a small amount, confirm the data works for you, then move up to larger volumes (with bigger discounts) once you're sure. See our refund policy for details.

Yes — click Stop on any running search to pause it without losing progress, then Resume whenever you're ready. It picks up exactly where it left off and won't re-search businesses it already found.

Every completed job gives you both a CSV and an Excel (.xlsx) file, ready to import into your CRM or outreach tool. Files are kept for 7 days after a search finishes, then automatically deleted — download them before then, or re-run the search later if you need the data again.

We only collect data that businesses have already made publicly available online (OSINT) — company listings and information published on their own websites — consistent with GDPR/AVG standards for publicly available business data.

As with any B2B data source, a small percentage of contacts may be outdated or unreachable by the time you use them. We're responsible for delivering accurate data as found at the time of the search, not for reachability outcomes afterward.

Message us directly on WhatsApp — the button is available on every page once you're logged in.